Terms of Service

Flivy connects to your Instagram Professional or Facebook Page account through Meta’s official Graph API and sends replies on your behalf according to automations you build. We are not affiliated with Meta.

You may not use Flivy to:

• Message people who have never engaged with your account — cold outreach is prohibited by Meta and by us.
• Import scraped or purchased contact lists.
• Send messages to anyone who has opted out.
• Misrepresent an automated message as a human one, or attempt to use the human_agent tag for automation. The product does not expose it to automations, and attempting to work around that is a termination event.
• Resell access without a written agreement with us.

You are responsible for the content of the messages your automations send and for complying with Meta’s Platform Terms and Developer Policies.

Meta changes its APIs, rate limits and permissions without notice, and can restrict any account. We build to the published rules, pace conservatively, and surface failures with a reason — but we cannot guarantee that a message will be deliverable, or that a feature will keep working if Meta withdraws the underlying capability.

Rate limits are Meta’s, not ours. Where we pace more conservatively than Meta requires, we say so in the product rather than presenting our default as a platform rule.

Paid plans are billed monthly in Indian rupees through Razorpay. You can cancel at any time and keep access until the end of the period you have paid for. We do not refund partial months. GST invoices are available on Pro and Agency plans.

You can delete your workspace at any time from Settings, which purges contacts, conversations and credentials within 30 days. We may suspend an account that violates the acceptable-use section above, generates a complaint rate that puts other customers’ access at risk, or is used to circumvent Meta’s messaging windows.

legal@flivy.co